Return & Refund Policy

Your satisfaction is at the heart of everything we do at Velisse. We stand behind the quality of every product we offer — from our 7-Color LED Face Masks to our Gua Sha Facial Massage Kits. If something isn't right, we'll make it right.

⏰ Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging with all accessories and documentation included
Accompanied by proof of purchase (order confirmation or receipt)

🚧 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

Opened skincare products (e.g., Caviar Eye Cream)
Items marked as Final Sale at the time of purchase
Gift cards

📤 How to Initiate a Return

Contact our support team via our Contact page within 30 days of delivery.
Include your order number, the item(s) you wish to return, and the reason for your return.
Our team will review your request and provide return instructions within 1–2 business days.
Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer.

💰 Restocking Fee

A 15% restocking fee will be applied to all eligible returns to cover inspection, repackaging, and processing costs.

✅ Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5–7 business days.
Please note that your bank or card issuer may take additional time to post the refund.

🔄 Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please initiate a return for the original item and place a new order.

📦 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.